The Identity and Passport Service is responsible for issuing UK passports and for administering the civil registration process in England and Wales. It is an executive agency of the Home Office.
The Identity and Passport Service (IPS) website content has been integrated into the Home Office's website as part of the government’s plans to reduce numbers of websites and provide cost savings. You can see the former Identity and Passport Service website on the National Archives.
Keep up to date with advance notice of anything that could affect service levels. For further advice please telephone the passport adviceline on 0300 222 0000.
Our customer service centres opening hours will be affected while new printing equipment is installed.
Centres will close on the day of installation, and no appointments for the Fast Track one-week service or the Premium one-day service will be available at that site on that day.
No appointments will be available for the Premium one-day service on the Monday and Tuesday on the week following installation. Wherever possible we will offer appointments at other offices.
Applications made using the postal or Check & Send routes will not be affected.
Please note: customer collections can still take place though the service centre is closed.
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We are not responsible for the content of external websites.
